Find Out What Online Shoppers Really Want!

Join us for Another Free Webinar!

Presented by Dan O’Connor
UPS, New Product Development

For IHA Members & Specialty Retailers

Date: Wednesday, July 25, 2012
Time: 12:00PM – 1:00PM CDT





Find Out What Online Shoppers Really Want Join IHA for a FREE webinar with Dan O’Connor, new product development manager with UPS. Dan will present results from a comprehensive survey of online retail post-purchase satisfaction. UPS commissioned comScore to conduct an extensive study of online shoppers to gain insights into the online customer experience. The Online Shopping Experience Study evaluates consumer shopping habits, including variables such as free shipping and returns.	Topics include: What drives customers to become repeat purchasers and recommend sites Opportunities to increase customer experience Customers shipping preferences and delivery time tolerances Returns preferences – more than half of online shoppers have returned or exchanged merchandise online Factors that lead to positive and negative recommendations for retailers

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